Shipping policy

Welcome to ThePurrPixel! We are dedicated to delivering your orders quickly and securely. Please read our Shipping Policy below to understand how your packages are processed, shipped, and tracked.

1. Order Processing Time

  • Standard Processing: All orders are typically processed and prepared for shipment within 2–3 business days (excluding weekends and holidays).

  • Peak Seasons & Multi-item Orders: Please allow up to 3 business days during high-demand periods or for orders containing multiple items.

  • Confirmation: You will receive a notification email as soon as your order enters the processing phase.

2. Shipping Carriers & Estimated Delivery Times

We partner with reliable global and domestic shipping carriers—including USPS, Cainiao, and other specialized logistics providers—to ensure your package arrives safely.

Destination Estimated Delivery Time Carriers
Domestic (USA) 3 – 7 Business Days USPS / Partner Carriers
International 6 – 18 Business Days Cainiao / Local Postal Services

📌 Important Note on Peak Seasons: During high-volume holiday seasons (such as Halloween, Black Friday, and Christmas), please allow an additional 3–5 business days for potential carrier delays. We appreciate your patience during these busy times.

3. Order Tracking

  • Once your package is handed over to the carrier, we will automatically send you a Shipping Confirmation Email containing your tracking number and a tracking link.

  • You can use this number to monitor your shipment's progress in real-time.

  • Note: It may take 24–48 hours for the tracking information to update on the carrier's system.

4. Shipping Costs

  • Shipping fees are calculated dynamically at checkout based on the total weight of your order and the destination address.

  • You will be able to review the exact shipping costs and available shipping methods before final payment.

5. Customs, Duties, and Taxes (For International Orders)

  • ThePurrPixel is not responsible for any customs duties, taxes, or import fees applied to your order by your country's government.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for details.

6. Incorrect Address & Undeliverable Packages

  • Customers are responsible for ensuring that the shipping address entered at checkout is correct and complete.

  • If a package is returned to us due to an incorrect/incomplete address, or if it is deemed undeliverable by the carrier, the customer will be responsible for the shipping costs to resend the package.

7. Split Shipments

  • To expedite delivery, orders containing multiple items may occasionally be split into separate packages.

  • If your order is split, you will receive individual tracking numbers for each package at no extra cost.

8. Lost, Stolen, or Damaged Packages

  • In the rare event that your package arrives damaged, or if it is marked as delivered but you have not received it, please contact our support team immediately.

  • We will work diligently with the shipping carrier to investigate and resolve the issue.

  • For damaged items, please include clear photos of the packaging and the product when contacting us so we can process a replacement or solution faster.

9. Contact Information

If you have any questions, concerns, or need assistance regarding the shipment of your order, please do not hesitate to reach out to us:

  • Store Name: ThePurrPixel

  • Business Address: 16192 Coastal Hwy, Lewes, DE 19958, United States

  • Customer Support: info@thepurrpixel.com